April 23, 2013
GeoComm is pleased to announce that their Technical Writing team recently received an Award of Excellence in
the User Support Materials category from the Society for Technical Communication (STC), Chicago chapter.
The team, which is composed of Jill Mergen and Evelyne Anker received the Award of Excellence for their
hard work on GeoComm's GeoLynx Server Online User Help. To meet the requirements for this award GeoLynx
Server's Online User Help had to "consistently meet high standards in all areas" and "clearly
demonstrate an exceptional understanding of technical communication principles."
This award was presented to GeoComm on March 21 at the STC Awards Dinner in Chicago where they also received
feedback from the judges and met other competition participants. One comment from the feedback for the GeoLynx
Server Online User WebHelp summarizes a common theme among all of the judges: "The Help system is constructed and
presented well. Content is easy to understand and follow. Given the presentation style, the audience is
likely to find this system easy to use and helpful when needed. All components of the system are strong
and show great care was applied when designing and developing this system."
"As manager of Technical Services at GeoComm, I witness firsthand the positive effect our technical
writing team has on our products and processes. We continually strive to create content that is
comprehensive, intuitive, and readily accessible; this award is well-deserved recognition for the hard work
and attention to detail that goes into each of our software Web Helps. I am proud of all the compliments
we receive from customer and business partners, but even more proud of the positive impact our transition
from printed paper manuals to digital media has on the environment." Scott Wolhart, Technical Services Manager.
The Society for Technical Communication is a professional association dedicated to the advancement of
technical communication. The STC competition allowed participants to gain recognition in the technical
communication field, view technical documentation from other technical communicators, and, most
importantly, receive feedback on their technical documentation. All entrants in the competition received
a detailed evaluation from three technical communication professionals and were judged based on
eight specific criteria areas.
LEARN MORE ABOUT GEOLYNX SERVER
About GeoComm: GeoComm is mapping the future of NG9-1-1 as a proven provider of end-to-end
GIS systems tailored to meet the needs of any public safety agency. GeoComm is the leading innovator of
NG9-1-1 GIS services and software, including NG9-1-1 GIS data assessment and development; software to
maintain, manage, and provision GIS data; the ECRF/LVF elements of the ESInet; and tactical
mapping for the PSAP.
GeoComm's GeoLynx Family of Products provides the tools necessary to speed and enhance emergency response.
These tools reduce response times, improve data accuracy and quality, accelerate communications, and provide
mission critical GIS-based decision support.
Contact us to for more information or to discuss your options!